Return Policy

RA Number Required

All returns require prior written approval and a valid Return Authorization (RA) number.

Unauthorized returns will be rejected and returned at sender's expense

Returns are accepted exclusively for:

• Verified manufacturing defects
• Shipping damage (Report within 48h)
• Approved warranty claims

Required documentation:

• Product details & serial number
• Detailed issue description
• Supporting documentation
• Proof of purchase

Leolus Energy provides return instructions upon approval

Products must be:

• In original, unaltered condition
• Free from unauthorized modification
• Properly packaged for transport
• Complete with all accessories

Custom-built or OEM-specific battery products may not be eligible for return unless defective.

Please verify specifications before ordering

Return shipping responsibility is determined by:

• Warranty evaluation outcome
• Agreement terms
• Defect verification results

Streamlined process for efficient handling of your return requests

• 1. Request RA – Submit return request with documentation
• 2. Review – 2-3 business days
• 3. Approval – RA number issued
• 4. Ship Back – Within 7 days of RA
• 5. Inspection – 5-7 business days
• 6. Resolution – Replacement/Repair

Packaging Requirements: Use original packaging with adequate cushioning for lithium batteries. Ensure terminals are protected from short circuits.

Inspection Period: Report any shipping damage within 48 hours of receipt. Late reports may affect claim eligibility.

No RA = No Return: Returns without a valid RA number will be refused and returned at the sender's expense.